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Customer Feedback | Comments
Are you visiting Edward Stripe for the first time? Ongoing dialogue with our customers is important to us. Please read below from a selection of customer feedback comments to find out why others order online with confidence at Edward Stripe. We do not solicit feedback or comments, but are always happy to hear about customer experiences with Edward Stripe. (For privacy reasons we do not publish customers' names without explicit permission)
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28/7/2010 | from a customer who found that Slim Cut in his Collar Size was not quite slim enough. We offered to tailor it for him so that it was more like our new Fitted Cut style.
"...Thanks for your prompt and accommodating response - great service. I will indeed provide those details you request and return the shirts ... for modification ... Many thanks. By the way, and for your information I really like the tie selections you made. Regards" - RC
23/06/2010 | from a customer who has bought shirts in various sizes on several orders for himself and his groomsmen. We called to double check in case there was an accidental error with the shirt size ordered. "Hi ... I have received the latest order of shirts today. Thank you for the very prompt delivery! The shirts are, as usual, of top quality. Far from being a reseller (you must have a sharp eye and/or a good CRM program, or both!), both my father <name removed> and I have been getting our shirts from Edward Stripe for about 4 years now. In 4 years neither of us have had any complaint at all with your shirts. Kind regards" - PG
19/06/10 | from a customer who took advantage of our bonus necktie promotion
"Hi there, Thanks so much for posting the third white herringbone shirt we purchased several weeks ago. I was pleasantly surprised to see a beautiful blue tie was included. Much appreciated. Cheers" - GK
19/05/10 | from a customer who took advantage of our bonus necktie promotion
"Dear Guys at Edward Stripe, I loved my three shirts and your choice of ties. Is this deal still going?" - CR
We replied that yes, there was still time to act, and the customer purchased another 3 shirts for which we matched bonus neckties.
25/03/10 | from a customer who ordered a clearance shirt in the wrong size as a gift asking about an exchange
"...You are wonderful, thank you. I wasn't sure what your policy would be on Clearance stock. I will send it back tomorrow... Can I say that my partner has many of your shirts (bought by my mother...) and they are fabulous, wash like a rag (for want of a better expression) and last really well. Regards" - AJ
05/03/10 | a customer ordering from Edward Stripe for the first time was not aware of a promotion offering a $50 Rebate for an Edward Stripe Collection men's shirt and necktie. We updated his order to include the $50 rebate before processing.
" That is outstanding customer service so thanks very much. I've been a long time purchaser of <brand name removed> products but they have deteriorated and I'm on the hunt for a new shirt supplier. If your shirts are as good as your service I look forward to becoming a regular customer. Kind regards" - DK
23/02/10 | from a customer who ordered from our clearance range
"... I ordered some shirts from your clearance range yesterday afternoon. I got an email promptly telling me they were being dispatched by express post. Well, it's only just gone 3pm here and they've arrived at the doorstep. Now THAT is what I call service. Many thanks" - MH
22/12/09 | from a regular customer exchanging a shirt
" Thankyou ... Once again your service has been exceptional. Hope you and your team have a great Christmas. Regards..." - IT
14/11/09 | from a customer who ordered for the first time and was shipped an incorrect shirt. we sent immediate replacement with an Express Post envelope for return of incorrect shirt
"...All is forgiven. Correct shirt received, and incorrect shirt will be posted back to you next week. Am very happy with with shirt size and will be purchasing from you again. All the best..." - MN
19/10/09 | from a customer who asked about personalised monogram embroidery on his cuffs
"... I can confirm that I have received the shirt and the embroidery has come out very well ... Above and beyond everything I would like to take this opportunity to thank you very much for your assistance in personalising this lovely shirt for me, it is very much appreciated ... Many Thanks ..." - PI
29/9/09 | from a customer who required business shirts for her husband
"Thank you very much, we received our order and are happy with everything! I will be in touch soon to order two more shirts exactly the same - (colour) sky blue. Kind regards" - CG
28/08/09 | from a customer who ordered slim cut shirts which were not a suitable fit for his body shape and requires a fitted style which we have planned for a future range
" Thanks very much for the prompt reply. The level of service really is excellent. I will keep an eye on your site for the fitted shirts. Your comments on the fabric are also worth noting. Very much appreciated. Regards" - ST
14/08/09 | from a long term customer who required slim fit shirts with additional tailoring
"... My dealings with your company have always been simple and stress-free. I think you guys have a great coy [company] and a great product. Regards" - BG
04/08/09 | from a customer who contacted us after noticing a mark on his new shirt. we immediately offered to replace the shirt
"Thank you very much for your emails. Your customer service is exceptional! I have washed the shirt and it has come out fine. Please do not send anything further as I am satisfied now. Thank you, nonetheless for your concern and attentiveness. Kind regards" - PB
29/07/09 | from our comments page after we announced our new online store
" Great to have you back!" - DC
28/07/09 | an email from a customer who has had an unfortunate incident with an overseas tailor and his practical advice for other Australian purchasers
" Thanks for your update. My former HK tailor rang me recently informing me that he was in town - suggesting that I call on him. I then told him I could no longer patronise his 'service'. For several reasons, including: over-determined prices, poorly cut, inferior quality shirting and some needless fraud in his credit card charging using an unapproved exchange rate to his advantage. I told him I now used another outlet in Queensland. His glib and insensitive dismissal was: "Oh, but you have to go to Queensland to buy your shirts". Dumbing an argument down suggesting our internet sales are the wrong call. I suspect he will call me again. I will then ask him to call on me knowing that will never happen.
I use Edward Stripes because they guarantee their product and offer corporate loyalty to their customers. Sadly absent in overseas-based fly-by-nighters who charge your credit card in HK dollars and then bump up the agreed price (on a fixed Australian dollar value) without the courtesy of informing you of their actions. After all, not as though you can go to their HK office customer service department and seek redress. It doesn't exist. But please give me the opportunity on any future bulletin board to state my dissatisfaction with so-called foreign 'tailors'. Their names are not important. But it is very important that any Australians be fully aware of the real dangers of dealing with HK tailors who are unable to satisfactorily complete an order to the customer's satisfaction. In fact, to avoid any suspicion of product placement, can use my name. Best." - Mike Fogarty
02/04/09 | from a customer who required a number of short sleeved business shirts for working in a hot climate
"Hello, I just want to let you know, the shirts arrived yesterday. It's exactly what I wanted. Thanks for the great service," - AM
27/03/09 | from a customer who asked advice about breast pockets or not before ordering
"Hi there ... Thank for the quick service the shirts look great it been a real pleasure to deal with you. Regards" - BB
24/03/09 | from a customer whose shipment was delayed due to a processing error. we sent a surprise gift of cufflinks to help make amend for our error
" ... The shirts arrived on the 20th thank you very much, and the cuff links are beautiful. Many thanks" - NM
17/03/09 | from a customer who accidently ordered shirts in varying sizes. we noticed the discrepancy before shipping and so held back the order while reconfirming
"Hi There ... I can say its all done ... I am sure you will glad this is all over but I must thank you on your customer service its really refreshing to see in this busy world we live in. Regards" - BB
26/02/09 | from a former butler (watch out Mark! - Ed) who purchased one of our shirts
"Hi, My Name is [DW] and I recently purchased one of your shirts ... Let me tell you that I am quite impressed! As a former Butler in the Uk for 16 years, I have naturally seen alot of shirts!! The cut, style and quality of your product is terrific. I look forward to purchasing more of your shirts soon. Regards" - DW
30/11/08 | from a customer trying Edward Stripe shirts for the first time
" ...Many thanks received both the shirts…they look excellent and will try them both to work out what I would like to order next. Cheers" and again on 01/12/08 after ordering a spare set of stainless steel collar stays " ...Thanks ... And well done with the shirts… I am extremely happy with them and will be ordering more of them" - PM
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