17 OCT 2011

from a returning customer

"Dear Andrew,Thank you, M [name removed] received all the shirts and loves them - excellent job again !!Have a great day." - CG

4 NOV 2011

from a new customer whose sleeve length we double checked before finishing

"Hi Andrew, Thanks for your call today. Yes that is the correct sleeve length. Can I please have the shirt in white rather than blue please (I still want the the stripey one on special )" - EMc

and then after receipt of shipment

"Hi Andrew, Thanks very much for all your assistance. The shirts are a perfect fit! I know where to come next time, rather than running all over town. :-) " - EMc

7 SEPT 2011

from a returning customer

"Evening, Order received this afternoon. Again, very impressed and happy with the order. Many thanks for your time and patience and thanks for the herringbone inserts! Look forward to undertaking future business with the company. Regards" - KJ

13 SEPT 2011

from a returning customer

"Thank you so much for the Polo shirt addition to my order. :)" - ML

5 SEPT 2011

from a customer in England purchasing a gift for a friend in Australia

"Dear Andrew, Thank you for gift wrapping the cufflinks. Please note the delivery address (sydney, Australia) is different to the billing address (London, UK). Many thanks once again. kind regards" - NW

2 SEPT 2011

from a returning customer

"Andrew, thank you so much for your prompt reply. I must say I am extremely happy with the way you treat me as a customer and thank you for the kind gesture in sending me a pocket as requested and I will be placing further orders for shirts in the near future. Kindest Regards" - PL

26 JULY 2011

from a new customer trying Stripe & Company for the first time

"Hello Andrew, the shirt has arrived, I have washed and ironed it and I am extremely happy with the fit and quality. I will buy more shirts in nthe near future.  Regards" - PL

12 JULY 2011

from a new customer trying Stripe & Company for the first time

"Hello Andrew, The shirt arrived last night and I just wanted to say how pleased I am with it.  Being 6 foot 4 inches and 124 kilos, it is very difficult to buy shirts that fit me and recently I have reverted to buying from the US.  But, I must say, the shirt fits perfectly and the cloth is clearly of a high quality. Well done. I will be back. Regards" - RD

15 JULY 2011

from a returning customer who offered his feedback about our new CUSTOM FIT shirts. we clarified that one of our near term goals is an "express ordering" page for CLUB members

"Andrew, Thanks for the reply.  I am sure you have it all under control.  I looked at your specials a few weeks ago and I saw what you are doing with the 'one click' kind of approach for your regular customers, and thought it was good. Regards" - DP

7 JULY 2011

from a returning customer who ordered a Cutaway Collar shirt when previous orders were for Classic Collar, so we checked first, just to make sure

"Thanks for checking Andrew! What good customer service.I checked with my husband and he would still like to try the cutaway collar.I understand we can exchange it for a regular collar should he not like it.Thanks again" - CN

5 JULY 2011

from a new customer

"Dear Andrew, That's great. Thank you very much for the personal and professional service. I look forward to doing business with you again. Regards" - TJ

8 JUNE 2011

from a long term loyal customer after receiving his latest delivery

"Gratefully received. Thank you again." - PP

6 JUNE 2011

from a customer trying our slim fit shirts and taking us op on our "buy one, revive one" offer to CLUB members to hand tailor their old shirts to slimmer fittings

"Dear Andrew, I have just received the new Slim Fit shirts. They look great and fit very well. Thank you again for your very helpful advice. Much appreciated.Thank you also for your "Buy One, Revive One" offer. I'll take it up and send you a few of my favourite Classic Cut shirts to turn into Slim Cut. I haven't worn them much, so they're as good as new ... Thanks again and best regards" - PK

4 JUNE 2011

from a new customer

" Thanks, the shirt is great I'm really happy with it. ... Thanks again" - JR

10 MAY 2011

From a new customer who asked for advice regarding Trim Cut or Slim Fit as well as ordering custom pockets with military style flaps. We recommended Trim Cut.

" Hi Andrew, The shirt is great. Its fine in every respect, but if anything it is 6cm – to 8cm too big in the waist, but I do understand it is not a fully tailored shirt. If your slim fit doesn’t allow that, then lets just go with the one you sent."

and then 12 hours later from his work desk...

 "Morning Andrew, I'm wearing my new shirt and now it is tucked in am 100% happy with the waist size. I guess my aging tummy takes on the characteristics of a cask bladder rather than a six pack when I sit. I look forward to receiving the others. Regards" - MP

30 APRIL 2011

from a lady purchasing from Stripe & Company for her husband for the first time

"Hello Andrew, Thank you so very much, Tony’s shirts arrived yesterday ,they fit well and look really lovely. The fabrics feel amazing. Thanks to the team for completing our order so promptly. We look forward to further purchases with your company.  Kind Regards" - JS

20 APRIL 2011

from a new customer

"Received. Thank you for promptly processing my order. Kind regards" - PO

8 APRIL 2011

From a customer who has ordered 9 x BESPOKE by Edward Stripe men's shirts

"Andrew, thanks to you and your wonderful team. Also [for] the little surprise you included with my last shirt. It has been a pleasure doing business with you. Regards," - PN

23 MARCH 2011

From a customer who inadvertently put an incorrect delivery address on his order

"Thanks ... shirts arrived Tuesday morning, thanks very much." - MW

18 JANUARY 2011

From a recent online customer

" ... The shirts have arrived - beautifully packaged, very quick service and exceptional value for money. Cheers" - AF

22 DECEMBER 2010

From a long term customer recently purchased online

" ... I was a customer of yours for many years when you had your store in Sydney and yours are still the best shirts I've ever bought ..." - MM

22 OCTOBER 2010

From a customer who exchanged a shirt for a different style

" ... The shirt arrived in today's mail. Thank you for your help ..." - SK

22 SEPTEMBER 2010

From a lady ordering shirts for herself. one of the shirts was out of stock so we hand tailored a replacement, and sent her order in two shipments rather than hold up her entire order

" ... many thanks for the up-date - 4 of the 5 shirts arrived today, kind regards..." and "and the last shirt arrived yesterday  - all fit well and I'm very pleased with the quality - thank you. kind regards ..." - JV

9 SEPTEMBER 2010

From a customer who ordered two different sized shirts on an order. we like to check whether it was intended or an accidental ordering error

" ... Hi, Thank you for the adjusting the shirt size to 42 and price. I look forward to the order. Till next time. kind regards" - KA

3 SEPTEMBER 2010

From a customer taking advantage of our clearance sale and ordered shirts in 2 collar sizes on a single order. we pointed out that the larger size might be too roomy in the body and would he like a sideseam reduction

"Hi, Thanks for the below - that is really attentive and great service...I didn't think about the size of the shirt just the neck sorry...Could I please change that item to the below in a size 39?...Thank you in advance..." - SR

And again after we confirmed that his size change was possible

"...Hi Andrew, As always flexible and efficient. I have forwarded the email to a number of my friends so fingers crossed you should get some sales..." - SR

28 JULY 2010

From a customer who found that Slim Cut in his Collar Size was not quite slim enough. We offered to tailor it for him so that it was more fitted.

" ... Thanks for your prompt and accommodating response - great service. I will indeed provide those details you request and return the shirts ... for modification ... Many thanks. By the way, and for your information I really like the tie selections you made. Regards" - RC

23 JUNE 2010

From a customer who has bought shirts in various sizes on several orders for himself and his groomsmen. We called to double check in case there was an accidental error with the shirt size ordered.

"Hi ... I have received the latest order of shirts today. Thank you for the very prompt delivery! The shirts are, as usual, of top quality. Far from being a reseller (you must have a sharp eye and/or a good CRM program, or both!), both my father <name removed> and I have been getting our shirts from Edward Stripe for about 4 years now. In 4 years neither of us have had any complaint at all with your shirts. Kind regards" - PG

19 JUNE 2010

From a customer who took advantage of our bonus necktie promotion

"Hi there, Thanks so much for posting the third white herringbone shirt we purchased several weeks ago.  I was pleasantly surprised to see a beautiful blue tie was included. Much appreciated. Cheers" - GK

19 MAY 2010

From a customer who took advantage of our bonus necktie promotion

"Dear Guys at Edward Stripe, I loved my three shirts and your choice of ties. Is this deal still going?" - CR

We replied that yes, there was still time to act, and the customer purchased another 3 shirts for which we matched bonus neckties.

25 MARCH 2010

From a customer who ordered a clearance shirt in the wrong size as a gift asking about an exchange

" ... You are wonderful, thank you. I wasn't sure what your policy would be on Clearance stock. I will send it back tomorrow... Can I say that my partner has many of your shirts (bought by my mother...) and they are fabulous, wash like a rag (for want of a better expression) and last really well. Regards" - AJ

5 MARCH 2010

A customer ordering from Edward Stripe for the first time was not aware of a promotion offering a $50 Rebate for an Edward Stripe Collection men's shirt and necktie. We updated his order to include the $50 rebate before processing.

" ... That is outstanding customer service so thanks very much. I've been a long time purchaser of <brand name removed> products but they have deteriorated and I'm on the hunt for a new shirt supplier. If your shirts are as good as your service I look forward to becoming a regular customer. Kind regards" - DK

23 FEBRUARY 2010

From a customer who ordered from our clearance range

" ... I ordered some shirts from your clearance range yesterday afternoon. I got an email promptly telling me they were being dispatched by express post. Well, it's only just gone 3pm here and they've arrived at the doorstep. Now THAT is what I call service. Many thanks" - MH

22 DECEMBER 2009

From a regular customer exchanging a shirt

"Thank you ... Once again your service has been exceptional. Hope you and your team have a great Christmas. Regards..." - IT

14 NOVEMBER 2009

From a customer who ordered for the first time and was shipped an incorrect shirt. we sent immediate replacement with an Express Post envelope for return of incorrect shirt

" ... All is forgiven. Correct shirt received, and incorrect shirt will be posted back to you next week. Am very happy with with shirt size and will be purchasing from you again. All the best..." - MN

19 OCTOBER 2009

From a customer who asked about personalised monogram embroidery on his cuffs

" ... I can confirm that I have received the shirt and the embroidery has come out very well ... Above and beyond everything I would like to take this opportunity to thank you very much for your assistance in personalising this lovely shirt for me, it is very much appreciated ... Many Thanks ... " - PI

29 SEPTEMBER 2009

From a customer who required business shirts for her husband

"Thank you very much, we received our order and are happy with everything! I will be in touch soon to order two more shirts exactly the same - (colour) sky blue. Kind regards" - CG

28 AUGUST 2009

From a customer who ordered slim cut shirts which were not a suitable fit for his body shape and requires a fitted style which we have planned for a future range

"Thanks very much for the prompt reply.  The level of service really is excellent.  I will keep an eye on your site for the fitted shirts.  Your comments on the fabric are also worth noting.  Very much appreciated.  Regards" - ST

14 AUGUST 2009

From a long term customer who required slim fit shirts with additional tailoring

" ... My dealings with your company have always been simple and stress-free. I think you guys have a great coy [company] and a great product. Regards" - BG

4 AUGUST 2009

From a customer who contacted us after noticing a mark on his new shirt. we immediately offered to replace the shirt

"Thank you very much for your emails. Your customer service is exceptional! I have washed the shirt and it has come out fine. Please do not send anything further as I am satisfied now. Thank you, nonetheless for your concern and attentiveness. Kind regards" - PB

29 JULY 2009

From a customer after we announced our new online store (we were offline while developing our new website)

" Great to have you back!" - DC

28 JULY 2009

An email from a customer who has had an unfortunate incident with an overseas tailor and his practical advice for other Australian purchasers

"Thanks for your update. My former HK tailor rang me recently informing me that he was in town - suggesting that I call on him. I then told him I could no longer patronise his 'service'. For several reasons, including: over-determined prices, poorly cut, inferior quality shirting and some needless fraud in his credit card charging using an unapproved exchange rate to his advantage. I told him I now used another outlet in Queensland. His glib and insensitive dismissal was: "Oh, but you have to go to Queensland to buy your shirts". Dumbing an argument down suggesting our internet sales are the wrong call. I suspect he will call me again. I will then ask him to call on me knowing that will never happen.

I use Edward Stripe because they guarantee their product and offer corporate loyalty to their customers. Sadly absent in overseas-based fly-by-nighters who charge your credit card in HK dollars and then bump up the agreed price (on a fixed Australian dollar value) without the courtesy of informing you of their actions. After all, not as though you can go to their HK office customer service department and seek redress. It doesn't exist. But please give me the opportunity on any future bulletin board to state my dissatisfaction with so-called foreign 'tailors'. Their names are not important. But it is very important that any Australians be fully aware of the real dangers of dealing with HK tailors who are unable to satisfactorily complete an order to the customer's satisfaction. In fact, to avoid any suspicion of product placement, [you] can use my name. Best." - Mike Fogarty

2 APRIL 2009

From a customer who required a number of short sleeved business shirts for working in a hot climate

"Hello, I just want to let you know, the shirts arrived yesterday. It's exactly what I wanted. Thanks for the great service," - AM

27 MARCH 2009

From a customer who asked advice about breast pockets or not before ordering

"Hi there ... Thank for the quick service the shirts look great it been a real pleasure to deal with you. Regards" - BB

24 MARCH 2009

From a customer whose shipment was delayed due to a processing error. we sent a surprise gift of cufflinks to help make amend for our error

" ... The shirts arrived on the 20th thank you very much, and the cuff links are beautiful. Many thanks" - NM

17 MARCH 2009

From a customer who accidently ordered shirts in varying sizes. we noticed the discrepancy before shipping and so held back the order while reconfirming

"Hi There ... I can say its all done ... I am sure you will glad this is all over but I must thank you on your customer service its really refreshing to see in this busy world we live in. Regards" - BB

26 FEBRUARY 2009

From a former butler who purchased one of our shirts

"Hi, My Name is [DW] and I recently purchased one of your shirts ... Let me tell you that I am quite impressed! As a former Butler in the Uk for 16 years, I have naturally seen alot of shirts!! The cut, style and quality of your product is terrific. I look forward to purchasing more of your shirts soon. Regards" - DW

30 NOVEMBER 2008

From a customer trying Edward Stripe shirts for the first time

" ... Many thanks received both the shirts…they look excellent and will try them both to work out what I would like to order next. Cheers"

and again on 01/12/08 after ordering a spare set of stainless steel collar stays

 " ...Thanks ...  And well done with the shirts… I am extremely happy with them and will be ordering more of them" - PM